We want our jewellery to delight our customers, and we stand by the quality of our products. If for any reason, you are dissatisfied with your purchase and we conclude the goods as faulty, we will happily exchange or refund the item/s. However, the original proof of purchase must be supplied.
We do not offer refunds for change of mind.
Products Purchased Online
For items purchased through our website, we accept returns or exchanges within 7 days of delivery, provided the following conditions are met:
Eligibility:
- 1. Items must be unused, unworn, free from scratches or damage, and in their original packaging.
- 2. Custom-made, engraved, altered, resized, or sale items are excluded.
- 3. Returns must include proof of purchase and a shipment confirmation dated within 7 days of delivery.
Return Shipping Costs:
Customers are responsible for shipping fees when returning items.
Return or Exchange Process
1.Contact Us:
Notify our team within 7 days of delivery via info@jm-jew.com.au
2.Prepare Your Return:
Include the following details in your return package:
- 1. Order number
- 2. Your name and address
- 3. A description of the item
3.Ship the Item:
Send your return to the address we sent via email.
If you have any questions or need assistance, please contact us. We’re here to help!
